Customer Service Specialist (Bangka Belitung)

Join PT Solusi Pelanggan Unggul, a leading customer service provider in Bangka Belitung, and become a key player in delivering exceptional support to our valued clients. We are seeking a Customer Service Specialist to join our dynamic team in Pangkalpinang. If you are passionate about customer service and want to make a difference, this is the perfect opportunity for you.

As a Customer Service Specialist at PT Solusi Pelanggan Unggul, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. Using tools like Zendesk and Freshdesk, you will manage customer interactions, resolve issues, and provide solutions that exceed expectations. This role offers a dynamic work environment where your efforts directly impact customer satisfaction and our overall service quality.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and chat, providing timely and accurate responses.
• Use Zendesk and Freshdesk to log, track, and manage customer issues, ensuring prompt resolution.
• Collaborate with cross-functional teams to gather information and provide effective solutions to customer problems.
• Monitor customer satisfaction metrics and provide regular reports to the management team.
• Train and mentor new customer service representatives to ensure consistent service quality.
• Stay updated with industry trends and best practices in customer service to continuously improve our service offerings.
• Participate in quality assurance activities to maintain high standards of customer service.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proven experience using customer service software such as Zendesk or Freshdesk.
• Excellent communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Strong problem-solving skills and the ability to work under pressure.
• Fluency in both written and spoken Bahasa Indonesia.
• Certification in customer service or related fields is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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